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1. Booking Process

If you want to book a tour or buy a ticket and click on any link on our website, you will left our website and will be redirected to our partner’s booking system. After selecting the desired tour and entering your data, you will get a confirmation by email. Check the third party’s Privacy Policy for more information on your data.


2. Payment Terms

Payment for the tours is made through the third-party’s tour or ticket website. Various payment methods are available. Payment is made in advance. Go to the partner’s Terms of Service for more information on payment.


3. Cancellation

Cancellation of the booked tour is usually possible. The exact conditions are indicated on the tour website and may vary depending on the provider. If you want to cancel a tour please send us a mail to which tour you want to cancel and which provider is offering the tour.


4. Liability for third parties

We assume no liability for the services of the third party tour and ticket providers. We have no influence on the contents of those websites, therefore we cannot guarantee for those contents. Providers or administrators of linked websites are always responsible for their own contents. Any claims must be made directly against the provider/ third party. We are not liable for any damages incurred by the user through the use of the tour or ticket website, unless these are due to grossly negligent or intentional behavior of us.


The linked websites had been checked for possible violations of law at the time of the establishment of the link. Illegal contents were not detected at the time of the linking. A permanent monitoring of the contents of linked websites cannot be imposed without reasonable indications that there has been a violation of law. Illegal links will be removed immediately at the time we get knowledge of them.


While we strive to offer the best possible tours and tickets, we cannot guarantee the quality, safety, or timeliness of the services provided by the third parties. We recommend that you carefully read the terms and conditions of each operator before booking a tour or buying a ticket through the website.


5. Liability for our Contents

As service providers, we are liable for own content of the website according the Austrian law on media. However, according to the media law, service providers are not obligated to permanently monitor submitted or stored information or to search for evidences that indicate illegal activities.


Legal obligations to removing information or to blocking the use of information remain unchallenged. In this case, liability is only possible at the time of knowledge about a specific violation of law. Illegal contents will be removed immediately at the time we get knowledge of them.


6. Copyright

Contents and compilations published on the website are subject to Austrian copyright laws. Reproduction, editing, distribution as well as the use of any kind outside the scope of the copyright law require a written permission of the author or originator. Downloads and copies of the website is permitted for private use only. The commercial use of our content without permission is prohibited. In the event of copyright infringement, we reserve the right to take legal action and claim damages.


We assume no liability for copyright infringement by the user. The user is solely responsible for complying with copyright law. Copyright laws of third parties are respected as long as the content on our website do not originate from us. Contributions of third parties on this website are indicated as such. If you notice any violations of copyright law, please inform us. Such contents will be removed immediately.


7. Legal Information

Providers are obligated to publish contact information in the Legal Notice/Impressum. The use of such contact information by third parties for the purpose of distributing unsolicited advertisements or other commercial information is prohibited. We reserve the right to take legal measures against senders of unsolicited commercial information, e.g. spam emails etc.


8. Changes to the GTC

We reserve the right to change these GTC at any time. The amended GTC will be communicated to the user by email or on the website. The amended GTC are deemed accepted by the user if they continue to use our website.


9. Severability Clause

Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall not be affected. In place of the invalid provision, a valid provision shall be deemed to have been agreed upon that comes as close as possible to the sense and purpose of the invalid provision.


10. Place of Jurisdiction and Applicable Law

Place of Jurisdiction and Applicable Law Austrian law applies. The place of jurisdiction is the registered office of the third-party, provided that the user is a merchant within the meaning of the Austrian Commercial Code or has no general place of jurisdiction in Austria.


11. Questions

If you have any questions have a look at our FAQs or write us an email. 

Using our Services 

My Vienna Austria operated by Kathrin Schwarz e.U. („us“, „we“ or „our“ as the context requires) is a business providing tours, tickets and a blog to users throughout the world via our website and other platforms. We are not a travel agent and are not responsible for providing or for setting or controlling the prices applicable to the tours or tickets, which you find on our website. All Third Party Travel products are provided by independent travel agents, tour operators or other third parties and are subject to the terms and conditions imposed by those third parties.


We offer this website including all information, tools and services available from this site to you, our customers, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).


Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Who are we? 

General Terms and Conditions (GTC) 

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